Refund policy

Returns & Exchanges.

14 Day Returns & Exchanges are now available. We want you to feel confident shopping with us. If something isn’t quite right, we’re here to make it as easy and quick as possible for you.

14-Day Returns & Exchanges

We offer 14-day returns and exchanges from the date your order is delivered.

To be eligible for a return, items must be:

  • Unworn, unused, and in original condition
  • Returned with original packaging 
  • Accompanied by proof of purchase

How to Start a Return

To begin a return or exchange, simply contact us at hello@operationco.com.au with your order number and details. We’ll guide you through the next steps.

Please do not send items back without first contacting us, as they may not be accepted.

Once your return is received and inspected, we’ll notify you of approval.

Exchanges will be sent out ASAP if approved & refunds are processed back to your original payment method within 5–10 business days.

Refunds & Exchanges

We offer flexible options depending on what works best for you:

  • Exchanges: Swap your item for a different size, colour, or style (subject to availability). Exchanges are often the fastest way to get the right fit.
  • Refunds: Eligible items can be refunded back to your original payment method once received and inspected.
  • Return shipping is free for eligible returns and exchanges within the 14-day window.
  • Original shipping costs are non-refundable.

We kindly ask that customers take care when selecting sizes and styles before placing an order, as this helps reduce unnecessary returns and ensures we can keep offering a smooth and efficient returns process for everyone. Our product descriptions and sizing guidance are designed to help you choose confidently the first time, which helps us keep operations efficient and maintain fair pricing for all customers.

Europe Customers – Right of Withdrawal

If you are a consumer residing in the European Union, you may have the right to withdraw from your purchase within 14 days of receiving your order, subject to applicable consumer protection laws and any applicable exemptions.

Cancellation Before Fulfilment

For orders that have not yet been fulfilled, eligible customers may request a cancellation through their customer account. Cancellation requests must be submitted before the order has been fulfilled.

Returns After Delivery

Eligible items may be returned within 14 days of delivery. Return requests can be submitted through your customer account by accessing your order and following the return request process.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, please:

  1. Log in to your customer account.

  2. Open the relevant order.

  3. Submit a cancellation or return request using the available self-service options.

  4. Follow any instructions provided regarding the return of goods.

Once a request has been submitted, an acknowledgment confirming receipt of the request will be sent to the email address associated with the order.

Return Shipping

Unless otherwise required by applicable law or stated at the time of purchase, customers are responsible for the cost of return shipping.

Exclusions

Certain products may be exempt from withdrawal and return rights where permitted by applicable law, including but not limited to personalised or custom-made products and other goods excluded under relevant consumer protection regulations.