Returns & Exchanges
14-Day Returns & Exchanges are now available. We want you to feel confident shopping with us. If something isn’t quite right, we’re here to make it as easy and quick as possible for you.
14-Day Returns & Exchanges
We offer 14-day returns and exchanges from the date your order is delivered.
To be eligible for a return, items must be:
- Unworn, unused, and in original condition
- Returned with original packaging
- Accompanied by proof of purchase
How to Start a Return
To begin a return or exchange, simply contact us at hello@operationco.com.au with your order number and details. We’ll guide you through the next steps.
Please do not send items back without first contacting us, as they may not be accepted.
Once your return is received and inspected, we’ll notify you of approval.
Exchanges will be sent out ASAP if approved & refunds are processed back to your original payment method within 5–10 business days.
Refunds & Exchanges
We offer flexible options depending on what works best for you:
- Exchanges: Swap your item for a different size, colour, or style (subject to availability). Exchanges are often the fastest way to get the right fit.
- Refunds: Eligible items can be refunded back to your original payment method once received and inspected.
- Return shipping is free for eligible returns and exchanges within the 14-day window.
- Original shipping costs are non-refundable.
We kindly ask that customers take care when selecting sizes and styles before placing an order, as this helps reduce unnecessary returns and ensures we can keep offering a smooth and efficient returns process for everyone. Our product descriptions and sizing guidance are designed to help you choose confidently the first time, which helps us keep operations efficient and maintain fair pricing for all customers.
Europe Customers - Right of Withdrawal.
Customers residing in the European unit may have the right to withdraw from their purchase within 14 days of receiving their order, subject to applicable consumer protection laws and any relevant exemptions.
How to Request a Cancellation or Return.
Customers can submit cancellation or return requests through their customer account by accessing their order and following the available self-service options.
- Cancellation requests must be submitted before an order is fulfilled.
- Return requests must be submitted within 14 days of delivery.
Once a request is submitted, a confirmation of receipt will be sent to the email address associated with the order.
Return Shipping.
Unless otherwise required by law, customers are responsible for return shipping costs.